Spreadsheets & manual reportsFrom the master spreadsheet to a shared tool
Several people edit copies of the same spreadsheet, and finding the current numbers takes extra work.
What we could build
- A map of the existing fields, formulas and approval steps
- A shared interface with appropriate access and change history
- A pilot import and checks against the original records
The useful change
Work toward a consistent shared process with a migration plan the team understands.
Start with this idea
Older CRM systemsKeep the customer history. Improve the daily work.
The CRM holds valuable history, but the interface and repetitive updates slow down the team.
What we could build
- A review of available exports, APIs and data quality
- A simpler view for the most common customer tasks
- Source-linked summaries and suggested next steps for review
The useful change
Make existing customer information easier to use through a focused first improvement.
Start with this idea
Travel & reservation platformsA clearer path through the booking workflow
Booking information moves between an older reservation system, partner portals and manual status checks.
What we could build
- A map of reservation states and supported supplier connections
- A unified view of booking status and operational exceptions
- A staged integration plan with reconciliation and rollback checks
The useful change
Help the team spot what needs attention while preserving the essential booking records.
Start with this idea
Learning management systemsGive a familiar learning platform new capabilities
Courses and learner records are valuable, but finding content and supporting learners has become cumbersome.
What we could build
- An inventory of courses, accounts and progress records
- Search and summaries grounded in approved course content
- A pilot interface and a tested plan for any data migration
The useful change
Improve the learning experience with a deliberate path for existing content and records.
Start with this idea
Disconnected commerce toolsBring the order journey into view
Storefront, stock, fulfillment and accounting tools each hold a different part of the same order.
What we could build
- A data and integration map across supported systems
- A shared view of order status and mismatched records
- Reconciliation checks and a staged rollout for new connections
The useful change
Give the team a place to investigate exceptions and understand the full order journey.
Start with this idea
Financial operations & reportingA better route from raw data to a reviewed report
Preparing reports means combining exports, repeating checks and explaining adjustments across multiple files.
What we could build
- A documented map of inputs, calculations and review steps
- Draft reports with source references and validation checks
- A review queue for exceptions and an exportable record of approvals
The useful change
Make reporting easier to trace and review, with people retaining approval of the final output.
Start with this idea
YOUR VERSION STARTS WITH A CONVERSATION
Something different
in mind?
Tell us what your day looks like and what you would like to make easier. We can shape a project around it, including an in-person conversation in LA.